Our Service to Owners
Ray White Bunbury is committed to excellent customer service. Here are just some of the ways we make property management easy for owners.
We guarantee to inspect your property on a regular basis in accordance with your instructions and to forward you a detailed report, unless you instruct us otherwise.
We take care of your property’s maintenance and repairs as if it was our own. The purpose of these inspections, are two-fold: firstly, to bring to your attention any immediate maintenance needs; and secondly, to inform you of any preventative maintenance or refurbishment that may be beneficial. Owners can then forecast and budget accordingly, for any upgrading work suggested in the report.
We follow up rent arrears promptly. We allow a three-day grace period. On day 3, the tenant receives either a phone call, SMS or email reminding them to pay their rent. On day 4, a notice of termination is issued, giving seven days to pay or vacate the premises. If they still do not pay, we will liaise with the owner for confirmation of the next course of action, which could include court action to secure vacant possession of the property.
We guarantee to bank all monies received by us into your nominated bank account within two business days of the last working day of each month.
Repairs and maintenance
We guarantee to attend to all routine repair requests within 48 hours and all urgent repairs within four hours.
We make it economical for you to deal with us by guaranteeing that we will take all reasonable steps to obtain the best pricing option for repairs and maintenance.
Competitive fee schedule
Our office provides a competitive fee schedule which offers discounts and incentives to owners who refer more business to us. Whether you personally have more than one rental property managed through our office, to if you know a friend who would like us to manage their property – either scenario will qualify for discounted fees.
Our office’s procedures include checklists to ensure the correct and efficient management of your property. We have covered all areas of property management in 33 individual checklists to ensure nothing is forgotten or overlooked while managing your property. These checklists are updated on a regular basis and used by all property management staff.